Account controls

Delete your ZanGo account

You can delete a ZanGo account from inside the app, or by email request from this page. When you request deletion, your active session is revoked immediately and your account enters a 7-day grace period. If you sign in again within those 7 days, the same account is restored exactly as it was (same account, same email, same history - no duplicate). If you do not sign in, the account and its eligible data are then permanently removed.

Deletion cannot be started while the account has an unresolved obligation - an active booking as traveller or provider, or a payment that is still pending. Complete or resolve it first.

Fastest option: delete inside the app

  1. Open ZanGo.
  2. Go to Account.
  3. Tap Delete Account.
  4. Confirm the request.

If you no longer have the app

Send your deletion request from the email address connected to your ZanGo account. Include your registered email address or phone number so we can identify the account.

Email privacy@zango.tetaya.com to request deletion

Automatic account lifecycle (inactive accounts)

ZanGo also manages accounts that become inactive automatically. We never delete an account after only a few weeks of inactivity — you always get a meaningful opportunity to return. The lifecycle depends on whether your account was completed and whether you had prior activity.

Incomplete accounts

If you registered but never finished setting up your profile, we send a reminder on day 3 and a final warning on day 7. If the profile is still incomplete on day 10, the account is permanently removed: the account record, its sign-in identity and the verification documents uploaded during registration are deleted. That clock runs from when the profile was started (or from account creation if no profile was started).

Completed but inactive accounts

If you completed your profile but stopped using ZanGo, we send an inactivity warning after 6 months and a final warning after 11 months. Your account is marked for deletion after 12 months and permanently removed 7 days later. Accounts that previously had bookings or other meaningful activity are given a longer runway (warnings at 9 and 17 months, deletion pending at 18 months).

In every case, removal waits while the account still has an unresolved obligation.

How to keep your account active

Simply sign in and use a ZanGo feature (such as viewing your profile, sending a message, creating a booking, updating your profile, or generating a trip plan). If your account is already marked for deletion, signing in during the 7-day grace period restores it automatically.

What is deleted

  • Your sign-in identity and access to the account.
  • Your profile and the personal details attached to it.
  • Your private account data and eligible user-generated content.
  • Unused credit balance.
  • Verification documents uploaded during an unfinished registration.
  • Other account-linked data that is not required for legal, safety, fraud-prevention, payment, or dispute-handling purposes.

What may be retained for a limited period

  • Records required for legal obligations.
  • Data required for fraud prevention, safety investigations, payment records, or dispute resolution.
  • A hashed device identifier associated with your account, retained to enforce our account limits and prevent abuse (see the Privacy Policy).
  • Verification documents and records belonging to an account that was completed, kept with the account record as described in the Privacy Policy.

For full retention periods and details, review the ZanGo Privacy Policy.